Payment and Delivery Terms
VISA, MasterCard, American Express, Discover, Paypal, Apple Pay (where available), Android Pay (where available) and QuadPay (where available) are accepted payment methods.
We do not ship to PO Boxes. Please provide a physical shipping address with your order.
Orders placed Monday-Friday between 12:01AM and 11:30AM Mountain Time will often ship same day, but are not guaranteed unless otherwise stated. Orders placed after 11:30AM Mountain Time will often ship on the next business day.
Typical delivery times are between 5-10 business days within Canada. Orders of $100+ qualify for free standard ground shipping.
We do not ship to PO Boxes. Shipments outside of standard service areas may experience longer shipping times and may not qualify for free shipping.
All shipping options offered at checkout include a tracking number, which will automatically be sent to the email address used during checkout when the order ships.
Returns & Exchanges
Unused items purchased directly from TOBE can be returned or exchanged within 30 days from the date of purchase. Customers will be charged a small return shipping fee when returning items for a refund.
All returns and exchanges must be in new and unused condition, in their original packaging and include all original tags.
Items returned or exchanged without these requirements met will incur a 15% restocking fee or denial of the return or exchange.
Refunds will only be administered to the original payment method. TOBE will refund the original payment method in full (unless a restocking fee is incurred) within 7 business days of receiving the returned product(s) and verifying it meets the requirements of this return policy. Once a refund is processed, it can take up to 7 business days for a credit to be reflected on your payment method's statement.
Read the terms for warranties carefully on the Guarantee page.