Payment and Delivery Terms
VISA, MasterCard, American Express, Discover, PayPal, Apple Pay and Android Pay are accepted payment methods.
We do not ship to PO Boxes. Please provide a physical shipping address with your order. If a PO Box is provided instead of a physical address, the order will likely be delayed.
Orders placed Monday-Friday between 12:01AM and 11:30AM Mountain Time will often ship same day, but are not guaranteed unless otherwise stated. Orders placed after 11:30AM Mountain Time will often ship on the next business day.
Typical delivery times are between 5-10 business days within Canada. Orders of $99+ qualify for free standard ground shipping to most Canadian locales.
Shipments outside of standard service areas may experience longer shipping times and may not qualify for free shipping.
All shipping options offered at checkout include a tracking number, which will automatically be sent to the email address used during checkout when the order ships.
Returns & Exchanges
Unused items purchased directly from TOBE can be returned or exchanged within 30 days from the date of purchase. Return shipping costs are the customer's responsibility.
All returns and exchanges must be in new and unused condition, in their original packaging and include all original tags.
Items returned or exchanged without these requirements met will incur a 15% restocking fee or denial of the return or exchange.
Refunds will only be administered to the original payment method. TOBE will refund the original payment method in full (unless a restocking fee is incurred) within 7 business days of receiving the returned product(s) and verifying it meets the requirements of this return policy. Once a refund is processed, it can take up to 7 business days for a credit to be reflected on your payment method's statement.
Read the terms for warranties carefully on the Guarantee page.
Your privacy is important to us and your personal data will never be sold or given to a third party. TOBE Outerwear strictly adheres to the stringent personal privacy laws of both Sweden and the Canada.